Community Manager Philippines
About Refocus
Refocus is the SEA-focused EdTech company that teaches in-demand skills and helps people get new jobs in IT
In just 8 months since launch, we’ve become the #1 educational platform in the Philippines and reached top-5 position in Indonesia
Our mission: 1M+ people will get a new job in IT in 5 years together with Refocus
About work in Refocus: Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We love what we do. Join us and you’ll become a part of a multicultural family where your decisions matter on a global scale.
We dream big. We go global.
In just 8 months since launch, we’ve become the #1 educational platform in the Philippines and reached top-5 position in Indonesia
Our mission: 1M+ people will get a new job in IT in 5 years together with Refocus
About work in Refocus: Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We love what we do. Join us and you’ll become a part of a multicultural family where your decisions matter on a global scale.
We dream big. We go global.
What you will do:
- Communicate with our student and actively engage them in Discord communities;
- Support students during 9-month period of studies;
- Troubleshooting;
- Be responsible for live Q&A session;
- Be responsible for managing mentors;
- Organization of online meetups;
- Collect feedback from students, analyze and communicate it to the product team;
- Build all necessary processes and guidelines together with community team
What you will need:
- You love communications with people;
- You enjoy helping people and provide best service to them;
- 3+ year of experience of working as community/customer success/customer support manager;
- Experience of building customer communities on Facebook/WhatsApp/Slack;
- You know how to measure your work in terms of metrics;
- English B2 and above.
What we offer:
- 100 % remote job;
- Official employment with government mandated benefits;
- Competitive salary;
- Opportunities for quick career growth (to Community Team Lead);
- Free access to all Refocus educational programs.
Hiring stages:
- HR interview/ Self interview (20-30 minutes)
- Test Case (60 min)
- Interview with leader
