Community is one of the key product features at Refocus. Not many edtech companies are focused on building trustful and meaningful relationships with students - but we do. Our students decide to change their lives and careers, this is a hard decision, so we need to support and encourage them during the whole period of studies.
That is why we are looking for the Head of Community - an experienced leader who will build together with us best customer service in edtech.
What does “best customer service” means for us?
- We are customer-focused company. Our main target is to help find our students a job after our courses.
- Extra care about our students beyond the limits of traditional customer service. We really focus on assisting our clients to finish their studies despite all external factors like tough work, family routine etc.
- We are fast and comprehensive in answering all students questions. We want to reach as shortest SLA as possible.
- Our customer care is so cool that students share their experience in social networks and among friends and family.
- Each point of contact with the company is amazing. NO to bureaucracy, complex UX and boring procedures.