Head of
Quality Control
Quality Control
About Refocus
Refocus is the SEA-focused EdTech company that teaches in-demand skills and helps people get new jobs in IT
In just 8 months since launch, we’ve become the #1 educational platform in the Philippines and reached top-5 position in Indonesia
Our mission: 1M+ people will get a new job in IT in 5 years together with Refocus
About work in Refocus: Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We love what we do. Join us and you’ll become a part of a multicultural family where your decisions matter on a global scale.
We dream big. We go global.
In just 8 months since launch, we’ve become the #1 educational platform in the Philippines and reached top-5 position in Indonesia
Our mission: 1M+ people will get a new job in IT in 5 years together with Refocus
About work in Refocus: Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve. We love what we do. Join us and you’ll become a part of a multicultural family where your decisions matter on a global scale.
We dream big. We go global.
What you will do:
- Build an effective quality control department, test hypotheses
- Fully responsible for hiring and managing a team of 10-15 quality control specialists (all planning meetings, 1-on-1 etc.)
- Monitor the implementation of your team's plan (assessment of approx. 500-1000 calls a month)
- Develop a new effective system of call quality assessment
What you will need:
- English C1 and above
- Experience in English-language sales
- amoCRM knowledge as a plus
- Experience in QC (Sales) for at least 3 years
- Google Docs
- Experience in managing a QC team
What we offer:
- Opportunity to get the unique experience of building a unicorn company from scratch
- Remote work from all over the world
- Competitive and fair compensation package
- Free access to all of our products
Hiring stages:
- HR interview (30 minutes)
- Test Case (1 hour)
- Final interview with founders (1 hour)
- Job offer
Get in touch with us:
TIN: 602-900-516-00000
SEC: 2021090024799-07
Refocus E-learning Philippines Corp.