Quality Control/
Assurance Specialist Indonesia (office)
Band 1
  • Listen to and evaluate calls (about 20-30 calls per day)
  • Daily reports
  • Work with CRM
  • Achieve monthly KPI
  • Assistance in solving difficult customer situations
Required skills
  • BS/BA degree or equivalent
  • English and Tagalog proficiency
  • Experience in B2C sales, telemarketing and services more than 1 year
  • Experience in assessing calls more the 1 year
  • Strong soft skills, communication and negotiation skills, attentiveness to details
  • CRM knowledge
  • Google docs, Google spreadsheets
What we offer
  • Full-time only, day shift PHT
  • Workdays are on Mondays to Fridays, Saturdays and Sundays as needed
  • A five-day working week
  • 100% work from office
  • Career growth and internal promotion opportunities via a fast-paced development plan
  • Access to our educational courses
  • Government mandated benefits
  • Official employment (3-month probationary contract of employment)
Get in touch with us:
TIN: 602-900-516-00000
SEC: 2021090024799-07
Refocus E-learning Philippines Corp.