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Community Manager (the Philippines)
We’re looking for Community Manager in the Philippines — the person who will be responsible for all communication with our students: from onboarding to all support during studies. We build best service for our students not limited to standard customer support.
We plan to graduate 2000 students this year.
Job description
— communicate with our student and actively engage them in Facebook and WhatsApp communities;
— support students during 9-month period of studies;
troubleshooting;
— be responsible for live Q&A session;
— be responsible for managing mentors;
— organization of online meetups;
— collect feedback from students, analyze and communicate it to the product team;
— build all necessary processes and guidelines together with community team.
Your future responsibilities
— you love communications with people;
— you enjoy helping people and provide best service to them;
— you have 3+ year of experience of working as community/customer success/customer support manager;
— you have experience of building customer communities on Facebook/WhatsApp/Slack;
— you know how to measure your work in terms of metrics;
you have highest literacy rate - in written Filipino language and oral speech;
— English B2 or higher.
What we expect from you
Refocus is a remote-first Edtech company. We are launching online education in Asia: first in Indonesia and the Philippines, then across all the SEA region. We already have the product, revenue and sustainable traction. We plan to launch 20 products and to reach $1 mln monthly revenue.
At Refocus students get (really get!) digital professions and significantly improve the quality of their lives. We help our student to get a cool new job in the digital economy.
Refocus is for those who want to contribute to building an Edtech unicorn in Asia.
About Refocus
— remote work;
— competitive salary;
— opportunities for quick career growth (to Community Team Lead);
free access to all Refocus educational programs.
What we offer
Get an offer and join our team ASAP :)
Go through the simple 3-step interview process: HR manager, hard skills check-up, culture fit.
Go through a simple & short automated video interview at https://refocus.vcv.ru/r/community-manager-ph
How to jump in

Refocus E-learning Philippines Corp.

F27 The Enterprise Center Tower 2, Ayala Ave. cor. Paseo de Roxas Ave., Makati 1226

Address

Mail

Phone

SEC 2021090024799-07
TIN 602-900-516-00000